Right of Reply
We believe in fair and balanced representation of all training providers. Our Right of Reply process ensures providers can respond to concerns, correct inaccuracies, and maintain their voice in the conversation.
Types of Responses We Handle
Different types of requests are processed according to their urgency and complexity.
Factual Corrections
Address inaccuracies in provider information, pricing, or course details.
Common examples include:
Incorrect course pricing or payment plan information
Outdated contact details or campus locations
Misrepresented course delivery methods or duration
Inaccurate accreditation or ASQA registration details
Errors in provider background or company information
Content Concerns
Respond to editorial content, reviews, or comparative analysis.
Common examples include:
Concerns about comparative rankings or methodology
Response to student reviews or testimonials
Clarification of business practices or policies
Additional context for investigative content
Updates to provider services or offerings
Dispute Resolution
Formal disputes requiring detailed investigation and response.
Common examples include:
Disagreement with provider assessment or rating
Concerns about editorial bias or unfair representation
Disputes over compliance or regulatory matters
Challenges to investigative findings
Complex multi-party situations requiring mediation
Our Response Process
A structured approach to ensure fair and timely resolution of all requests.
Submit Request
Contact us with specific details about the content requiring response.
Clearly identify the specific content or claim
Provide supporting documentation where applicable
Include authorized contact person for the organization
Specify desired outcome or correction
Initial Review
Our editorial team reviews the request and determines appropriate action.
Verify legitimacy of request and authority to respond
Assess urgency and categorize request type
Identify additional verification requirements
Set timeline expectations for response
Investigation
Thorough review of claims with independent verification where needed.
Cross-reference claims with official records
Consult additional sources and documentation
Interview relevant parties if required
Document findings and evidence
Response & Resolution
Implement corrections, publish responses, or provide explanation of decisions.
Make verified corrections with clear acknowledgment
Publish provider responses alongside original content
Update comparative data if warranted
Notify requester of final outcome and actions taken
Best Practices
- Be specific about the content requiring correction
- Provide supporting documentation where possible
- Include official contact information for verification
- Maintain professional tone in all communications
- Focus on factual accuracy rather than opinion
Important Notes
- Right of reply doesn't guarantee content removal
- We maintain editorial independence in all decisions
- Responses may be published alongside original content
- Vexatious or repeated unfounded requests may be declined
- Legal threats will not influence editorial decisions
Submit a Right of Reply Request
Ready to submit a response request? Contact our editorial team with specific details about the content requiring attention or correction.
Right of Reply policy last updated: December 2024
Process reviewed regularly to ensure fairness and effectiveness