CPPREP4204: Manage Property Maintenance
Master property maintenance management from preventive planning to emergency repairs. Learn contractor coordination, compliance requirements, and cost-effective maintenance strategies.
Unit Overview
What You'll Learn
CPPREP4204 teaches comprehensive property maintenance management. You'll learn to plan maintenance schedules, coordinate contractors, ensure compliance with safety regulations, and manage maintenance budgets effectively across residential and commercial properties.
This unit is essential for property managers who want to maintain property values, ensure tenant satisfaction, and minimize costly emergency repairs.
Key Skills Developed
- ✓Preventive maintenance planning and scheduling
- ✓Contractor selection and performance management
- ✓Compliance and safety requirement management
- ✓Emergency maintenance coordination
- ✓Maintenance budgeting and cost control
Maintenance Categories
Preventive Maintenance
Scheduled maintenance activities designed to prevent problems before they occur, extending property life and reducing costly emergency repairs.
- • Regular HVAC servicing and filter changes
- • Plumbing system inspections and cleaning
- • Electrical safety testing and maintenance
- • Building exterior and structural inspections
Emergency Maintenance
Urgent repairs required for safety, security, or essential services that require immediate attention and rapid contractor response.
- • Plumbing leaks and burst pipes
- • Electrical faults and power outages
- • Security system failures
- • Structural damage and safety hazards
Reactive Maintenance
Repairs and maintenance in response to tenant requests, routine wear and tear, or identified issues during property inspections.
- • Tenant-reported maintenance issues
- • Appliance repairs and replacements
- • Cosmetic repairs and touch-ups
- • Landscaping and garden maintenance
Compliance Maintenance
Mandatory maintenance and inspections required by law, regulation, or insurance to ensure safety and legal compliance.
- • Smoke alarm testing and replacement
- • Fire safety equipment servicing
- • Pool safety and compliance checks
- • Gas appliance safety inspections
Maintenance Management Process
Issue Identification
Tenant reports, inspections, or preventive scheduling
Assessment & Planning
Evaluate scope, urgency, and required resources
Contractor Selection
Choose appropriate qualified contractors
Work Coordination
Schedule, monitor, and manage maintenance work
Completion & Review
Quality check, documentation, and follow-up
Contractor Management
Selection Criteria
Licensing, insurance, experience, pricing, and reliability assessment
Performance Monitoring
Quality standards, timeliness, cost control, and tenant feedback
Documentation
Work orders, completion certificates, warranties, and compliance records
Relationship Management
Clear communication, payment terms, and ongoing partnership development
Technology & Tools
Maintenance Software
- • Property management system integrations
- • Work order management platforms
- • Contractor portal systems
- • Mobile maintenance apps
- • Preventive maintenance schedulers
Communication Tools
- • Tenant request portals
- • SMS and email notifications
- • Photo and video documentation
- • Digital inspection checklists
- • Real-time progress tracking
Financial Management
- • Maintenance budget tracking
- • Cost allocation systems
- • Invoice and payment processing
- • Warranty and guarantee tracking
- • Performance analytics and reporting
Career Pathways
Maintenance Coordinator
Specialize in property maintenance planning and contractor management
Property Manager
Comprehensive property management including maintenance oversight
Facilities Manager
Manage large property portfolios and complex maintenance operations
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